Frequently Asked Questions

The majority of this attraction is accessible and ADA compliant, while some areas inside are not (such as the ice slides). 

ICE! is a one-time-entry attraction. Because we want you to have the best experience possible, though, you may step outside of the exhibit to quickly warm up and then re-enter. You may not leave the attraction for an extended time - such as to get something to eat or enjoy another activity - and then re-enter.

Yes, strollers are allowed if they do not impede traffic flow. Gaylord Rockies' staff reserves the right to restrict all strollers on our busiest days. Wagons, including stroller wagons, whether pushed or pulled, are not permitted.

Your holiday cheer! No other specific material is needed to enjoy our attractions besides your e-ticket. All our indoor holiday attractions are kept at normal room temperature. Several of our hotels also offer outdoor attractions, and we recommend that you dress according to the local weather report.

This attraction was designed with children of all ages in mind.

You can spend as much time as you would like inside the ICE! attraction. Please remember that it is a frosty 9 degrees fahrenheit inside the exhibit, so you'll want to bundle up and keep that in mind when it comes to how much time you plan to spend. Most guests will experience ICE! between 20-40 minutes. Once you leave the attraction, be sure to continue your holiday experience through the extensive program of activities available at the resort (both complimentary and paid options).

It is very important that ticket holders are not late for their selected time slot. Capacity limits for each time slot are strictly adhered. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.

The Chill Pass is an exclusive benefit for overnight guests of Gaylord Rockies Resort and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE!. ICE! tickets are still required and must be purchased separately and in advance. Hotel guests must present their room key to access the Chill Pass lane. The Chill Pass benefit is not for sale.

All guests are provided Gaylord Rockies' signature blue parkas to help keep warm. These parkas are calf-length, winter coats with hoods. Parkas are available in all sizes, including children and infants, up to an adult 4XL. Guests are welcome to wear their own parka, but a blue Gaylord Rockies parka is required to ride the ice slides. Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required.

All pathways through ICE! are carpeted, and hiking or outdoor boots are not required. We do recommend wearing comfortable shoes. Closed-toe shoes, however, are required.

No, only one discount can be applied per ticket.

You may self-park or valet park (charges apply for both). If self-parking, please follow the signs to our guest parking lot. You can also park in the guest parking located near the Convention Center, which is the most convenient for guests visiting ICE! and enjoying other activities in Mistletoe Village. There is also handicap parking available.

Yes! Big kids can join the fun! The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides.

Please plan to arrive ten minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. If you arrive more than five minutes after your appointed time slot, you will not be allowed to enter.

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email. Requests must be made prior to your current date and time.  

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 5 days prior to the event. Room confirmation number must be provided during the ticket booking process at the time of checkout.  

For cancel or change requests, please reply to your ticket confirmation email. If a price difference applies at the time of exchange, you may be required to pay the difference. Ticket insurance is available for purchase, and insurance cancellation policies will apply.

Yes, there is a $3 processing fee per ticket purchased for the following attractions: ICE!, Glacier Point and ticket bundles.

While most of our holiday events and activities are open to both day guests and overnight guests, some of our events do include special perks for overnight guests, including Extra Cool Hour and Chill Pass.

During select peak dates this holiday season, dining reservations to all table-service restaurants will be exclusive to overnight resort guests. Dining reservations for overnight guests can be booked through a special link in pre-arrival communications. Advance reservations are highly recommended and available on a first-come, first-served basis.

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email. Requests must be made prior to your current date and time.

Overnight guests are permitted to change their attraction tickets at no charge up to 5 days prior to the vent. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.

Note that modifying your order may affect rates and availability and any balances are due at the time the change is made. Ticket insurance is available for purchase, and insurance cancellation policies will apply.

Advanced online ticket purchases are strongly recommended. Tickets can be purchased at tickets.gaylordrockies.com.  

There will be a box office with limited hours at the resort. However, it is recommended that tickets be purchased in advance online only, and an electronic ticket will be emailed to you.

Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. It is very important for all attractions that have timed entry, that you are not late to your selected time slot. 

All overnight guests who purchased a package will receive an email from the hotel with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.

Download the free Gaylord Hotels app for step-by-step directions to your room, meeting areas, and other hotel amenities and to access everything you need for your stay, including dining reservations, activity and event tickets, and reservation info. Available for download on the Apple App Store or Google Play Store today.

Hours of operation may vary by event and by day. Visit tickets.gaylordrockies.com to view specific event times.

Guests are allowed to take photos with phones or personal cameras in all public guest areas, with the exception of Photos with Santa.

Yes, Mistletoe Village is open daily. Regular hours of operation vary.

Yes. Day self-parking: 0-4 hours - $13, 4-8 hours - $23, 8+hours - $33. Day valet parking: 0-4 hours - $23, 4-8 hours - $37, 8-24 hours - $48.

Yes, the live stage shows are open for day guests to enjoy, and ticket prices are available at ChristmasAtGaylordRockies.com. Please keep in mind - if you drive a vehicle to the resort, there is a parking fee.